Black Girl Flower Garden Coffee Mug

Ceramic

Dishwasher and microwave safe

Shipping Policy

How Will My Order Be Shipped?

Important Shipping Information

Estimated delivery time is 2-5 days for USA, but please be aware that shipping carrier delays, both for domestic and international orders, can occur. International shipping can take 3-6 weeks. We apologize for any inconvenience!

Domestic Shipping (USA)

• We offer shipping options via USPS Priority, Ground Advantage, and UPS.
• Your order will be shipped within 3-7 business days.
• USPS Priority Mail shipments are guaranteed as 2-day delivery from the time your order leaves our facility.
• Orders over $60 within the USA qualify for free shipping.

International Shipping

• International orders are shipped via USPS First Class International.
• Unfortunately, tracking is not available for international orders, and delivery dates can't be guaranteed due to unpredictable customs delays and local postal services.
• Typical shipping times to most countries range from 3 weeks to 6 weeks, depending on customs and your country's postal service. Thank you for your patience!

VAT Taxes & Custom Fees

• If you are ordering from the UK/EU, please note that you may be charged a VAT tax on your order at customs. We do not collect VAT taxes, and we are not responsible for them.
• Any VAT taxes/fees are the customer's responsibility and are not included in the product price or shipping fee.
• If you choose not to pay the taxes/fees, your order will be returned to us.
• If your package is returned to MoGigi with unpaid custom fees, you can opt for a refund, minus shipping costs, or repay shipping to have the package resent. Please note that it is the intended receiver's responsibility to pay the custom fees for delivery to occur.

Returns & Refunds Policy

Refund Policy

MoGigi™ is dedicated to delivering top-quality products and ensuring customer satisfaction. Please review our refund and exchange policy below:

Refunds for Faulty or Defective Products
If you receive a faulty or defective product, we will gladly provide a full refund.

Please follow these steps

• Contact us within 7 days of delivery.
• Mail the items back within 14 days of delivery.

Exchanges & Cancellations
We do not accept exchanges or cancellations.

Refunds for Other Items

• For all other items, a full refund is available, but the cost of return shipping is the responsibility of the customer.
• Please note that the item must be returned in its original condition.
• To initiate a return, contact us at shop@mogigi.com for a return authorization number.

Non-Refundable/Non-Exchangeable Items

• Digital Downloads
• Customized/Personalized Orders
• Intimate Items (for hygiene/health reasons)
• Thank you for shopping at MoGigi™, and if you have any further questions, feel free to contact us. Your satisfaction is our priority.