Our Brand FAQs

Hey there! Here are a few common questions and answers. If you still have any questions or concerns please contact me at shop@mogigi.com


General Questions 


    • I try to ship out orders within 3-7 days from order date. However, I will contact you if I need a little more time due to any health issues. I'm a one woman shop and an artist living with chronic illnesses. Thank you so much for your patience and understanding!
    • You will receive a tracking notification once your item has been shipped out.


    • Unfortunately once packages are in the postal service hands there is a small chance packages can be mishandled during shipment, which I don't have control over.
    • However, if your package is missing please check with your local USPS for tracking updates. Also be sure to check with your neighbors/apartment complex in case of mistakes in delivery.
    • If there is still an issue please email me your order number at shop@mogigi.com and we can work something out!


    • Here are the current countries I shop to: United States, Puerto Rico, Guam, Bangladesh, China, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Pakistan, Qatar, Russia, Singapore, South Korea, Thailand, Vietnam, Iceland, Norway, Serbia, Saudi Arabia, Switzerland, Turkey, Egypt, South Africa, Costa Rica, Guatemala, Hungary, Panama, Argentina, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Netherlands, Poland, Portugal, Sweden, United Kingdom, Australia, New Zealand, Hong Kong, Brazil, Chile, Colombia, Germany, Peru, Spain, Canada, Mexico, Czechia.
    • Be sure to check the USPS website to see if your country has any shipping restrictions. If not, feel free to email me and I'll add it to the list!


    • All prices are in ($) USD. Please use an online currency converter to see the cost for your country.
    • Sales Tax will be collected for domestic orders.
    • International Duties, Taxes are not collected. So please looking into any taxes/duties you may need to pay before purchasing. Please Read VAT Taxes & Custom Fees for more details.


    • If you are ordering from the UK/EU, please note that you may be charged a VAT tax on your order at customs. We do not collect VAT taxes, and we are not responsible for them.
    • Any VAT taxes/fees are the customer's responsibility and are not included in the product price or shipping fee.
    • If you choose not to pay the taxes/fees, your order will be returned to us.
    • If your package is returned to MoGigi with unpaid custom fees, you can opt for a refund, minus shipping costs, or repay shipping to have the package resent. Please note that it is the intended receiver's responsibility to pay the custom fees for delivery to occur.


    Refund Policy

    MoGigi™ is dedicated to delivering top-quality products and ensuring customer satisfaction. Please review our refund and exchange policy below:

    Refunds for Faulty or Defective Products
    If you receive a faulty or defective product, we will gladly provide a full refund.

    Please follow these steps

    • Contact us within 7 days of delivery.
    • Mail the items back within 14 days of delivery.

    Exchanges & Cancellations

    We do not accept exchanges or cancellations.

    Refunds for Other Items

    • For all other items, a full refund is available, but the cost of return shipping is the responsibility of the customer.
    • Please note that the item must be returned in its original condition.
    • To initiate a return, contact us at shop@mogigi.com for a return authorization number.

    Non-Refundable/Non-Exchangeable Items

    • Digital Downloads
    • Customized/Personalized Orders
    • Intimate Items (for hygiene/health reasons)
    • Thank you for shopping at MoGigi™, and if you have any further questions, feel free to contact us. Your satisfaction is our priority.


    Where are you located?

    Mogigi is based out of Virginia Beach, Virginia. Our mailing address is 3419 Virginia Beach Blvd #5125, Virginia Beach, Virginia 23452.

    Does MoGigi have a brick & mortar studio or store?

    Not at this time. I currently offer services and sell online only.